Delivery
DELIVERY FEES
We deliver worldwide. Our shipping and delivery fees are subject to change and will be quoted based on the country of the recipient.
Delivery Fees by Destination
|
Destination |
Order Amount |
Delivery Fee |
|
Australia |
AUD 515 and above |
Free |
|
AUD 400 – AUD 514 |
AUD 20 |
|
|
AUD 285 – AUD 399 |
AUD 40 |
|
|
AUD 175 – AUD 284 |
AUD 55 |
|
|
Below AUD 175 |
AUD 75 |
|
|
Brunei |
BND 150 and above |
Free |
|
Below BND 150 |
BND 9 |
|
|
Hong Kong |
All order amounts |
Free |
|
Japan |
JPY 35,000 and above |
Free |
|
Below JPY 35,000 |
JPY 4,650 |
|
|
Macau |
MOP 1,530 and above |
Free |
|
Below MOP 1,530 |
MOP 55 |
|
|
Malaysia |
All order amounts |
Free |
|
Singapore |
S$100 and above |
Free |
|
|
Below S$100 |
S$10 |
|
South Korea |
KRW 180,000 and above |
Free |
|
Below KRW 180,000 |
KRW 42,000 |
|
|
Taiwan |
TWD 6,145 and above |
Free |
|
TWD 3,690 – 6,144 |
TWD 365 |
|
|
Below TWD 3,690 |
TWD 850 |
|
|
Thailand |
THB 8,914 and above |
Free |
|
THB 6,365 – 8,914 |
THB 385 |
|
|
THB 3,820 – 6,364 |
THB 640 |
|
|
Below THB 3,820 |
THB 1,155 |
|
|
United States |
USD 120 and above |
Free |
|
USD 120 and below |
USD 40 |
|
|
Vietnam |
VND 2,853,055 and above |
Free |
|
Below VND 2,853,055 |
VND 173,270 |
|
|
Rest of the World |
S$800 and above |
Free |
|
S$250 – S$799 |
S$35 |
|
|
Below S$250 |
S$65 |
DELIVERY PERIOD
Estimated delivery time: 3-5 business days worldwide. Deliveries may take longer during sale periods.
DELIVERY PARTNERS
- DHL Express for local and international deliveries.
- DHL eCommerce is used for deliveries within Singapore.
- Same-day delivery within Singapore via Grab is available for an additional fee. Please contact us for availability and pricing.
Frequently Asked Questions
View our full list of FAQs here.
SHIPPING AND DELIVERY
Does Shop By COMO ship to Post Office boxes or freight forwarding addresses?
No, we do not deliver to Post Office boxes or forwarding addresses.
Can I ship one order to multiple addresses?
No, each order can only be shipped to a single address.
Are duties and taxes included in my order total?
Duties and taxes are calculated at checkout page.
Do I need to sign for my parcel?
Yes, all shipments require a personal signature.
Can I request for my parcel to be left at the door?
Yes, you may email customerservice@shopbycomo.com to request this. Direct arrangements with DHL are not allowed to prevent unauthorised changes.
DUTIES AND TAXES
How much duties and taxes will I pay?
-
Singapore: 9% GST is calculated on the final price after discounts.
-
International Orders: Duties are calculated after discount, while taxes are based on the item price minus discounts, plus duties.
Are duties and taxes refundable?
-
Singapore Orders: 9% GST refunded for returns.
-
International Orders: Duties and taxes are non-refundable.
ORDER CHANGES AND TRACKING
Can I change or cancel my order?
You may request changes or cancellations before the order is shipped. Contact Customer Service (Mon-Fri, 10am-5pm GMT+8) for assistance.
How do I track my order?
A tracking link will be emailed to the address you used at checkout once your order has been shipped.
How can I view my order history?
Log in to your account and select "My Orders". For any further inquiries, contact customerservice@shopbycomo.com.