Delivery

DELIVERY FEES 
We deliver worldwide. Our shipping and delivery fees are subject to change and will be quoted based on the country of the recipient. 

DELIVERY PERIOD 
Estimated delivery time: 3-5 business days worldwide. Deliveries may take longer during peak periods.

DELIVERY PARTNERS 

  • DHL Express for local and international deliveries.
  • DHL eCommerce is used for deliveries within Singapore.
  • Same-day delivery within Singapore via Grab is available for an additional fee. Please contact us for availability and pricing.

 

Frequently Asked Questions

View our full list of FAQs here. 

 

SHIPPING AND DELIVERY 

Does Shop By COMO ship to Post Office boxes or freight forwarding addresses?
No, we do not deliver to Post Office boxes or forwarding addresses.

Can I ship one order to multiple addresses?
No, each order can only be shipped to a single address.

Are duties and taxes included in my order total?
Duties and taxes are calculated at checkout page.

Do I need to sign for my parcel?
Yes, all shipments require a personal signature.

Can I request for my parcel to be left at the door?
Yes, you may email customerservice@shopbycomo.com to request this. Direct arrangements with DHL are not allowed to prevent unauthorised changes. 

 

DUTIES AND TAXES

How much duties and taxes will I pay?

  • Singapore: 9% GST is calculated on the final price after discounts.

  • International Orders: Duties are calculated after discount, while taxes are based on the item price minus discounts, plus duties.

Are duties and taxes refundable?

  • Singapore Orders: 9% GST refunded for returns.

  • International Orders: Duties and taxes are non-refundable.

 

ORDER CHANGES AND TRACKING 

Can I change or cancel my order?
You may request changes or cancellations before the order is shipped. Contact Customer Service (Mon-Fri, 10am-5pm GMT+8) for assistance. 

How do I track my order?
A tracking link will be emailed to the address you used at checkout once your order has been shipped.

How can I view my order history?
Log in to your account and select "My Orders". For any further inquiries, contact customerservice@shopbycomo.com.