Frequently Asked Questions



SHOPPING OUR SITE

Pricing Disclaimer 
Prices displayed on our website may differ from those in our retail stores due to factors such as exchange rates, taxes, promotional activities, and other considerations. Shop by COMO reserves the right to adjust prices at any time without prior notice.

  • Currency & Exchange Rates: Online prices may be affected by exchange rate fluctuations, which can result in differences between store and online pricing.

  • Regional Pricing & Promotions: Prices and discounts may vary across locations, and certain promotions may be exclusive to either online or in-store purchases.

  • Tax & Duties: Prices at the checkout page may include additional duties, taxes, or fees applicable in specific regions.

By placing an order on our website, customers acknowledge and accept that price variations may occur, and no price adjustments or reimbursements will be made for such differences.

For further inquiries, please contact our customer service team.

Do you offer the same merchandise on the Shop by COMO website as in the Shop by COMO stores?
Shop by COMO offers a curated selection of luxury fashion for both men and women. While some items are available in our retail stores, others are exclusive to our online store.

Will my online order include a paper bag and a printed invoice?
Online orders do not include a paper bag or a printed invoice. Details of your order, ie amount paid, taxes and duties related, and item details will be emailed to you once you have successfully placed an order.

Only items in its original condition (for example, if the item comes with a dust bag, it will be included) will be delivered to you.

What are the Terms and Conditions for online Promotion Codes?
A promotion code is non-transferable and there is no cash alternative. They cannot be used in conjunction with any other online promotion code or offers, and must be redeemed by the date published, if provided.

What if my item is out of stock?
In the event that an item is out of stock, our customer support team will get in touch with you to explain the situation. Your refund will be processed on the same day of the communication.

Banks may have different processing times for payments to be reflected in your account. Please contact your bank for further assistance. Thank you.

Do you offer gift wrapping?
Gift wrapping is available at checkout for S$12. Orders will be wrapped with an elegant blue satin twill wrap that also doubles up as a scarf.

How do I become a member?
You can create a Comoclub account to become a member. For existing Comoclubbers,  sign in when making a purchase on the Shop by COMO website to earn Comocredits on your order. Please visit our Comoclub Member Benefits page for more details. 

 

RETURNS AND EXCHANGES

How do I return or exchange an item?
Please visit our Returns and Exchanges page.

Can I return an item to a Shop by COMO boutique?
Online orders cannot be returned to a Shop by COMO boutique. To submit a return for your online order, please submit a request at https://shopbycomo.returnscenter.com/

Items purchased at the boutique are not applicable for returns. 

Are duties and taxes refundable on my return?

  • Singapore Orders: Yes. GST is refundable for returns ordered in Singapore. We will refund your credit card for the total price you originally paid (merchandise price plus taxes). Any shipping charges paid on the original order are non-refundable for returned merchandise.

  • International Orders: Duties and taxes are non-refundable for all orders outside of Singapore. We will refund your original payment method for the returned item minus any duties and taxes paid. Any shipping charges paid on the original order are non-refundable for returned merchandise.

How long does it take to get my refund?
Please visit our Returns & Exchanges page. Banks may have different processing times for payments to be reflected in your account. Please contact your bank for further assistance.


PLACING AN ORDER

Do I have to register to place an order?
We invite you to browse our site without creating a registered account. However, by joining as our member, you can enjoy faster checkout by saving your address information, access to your order history, and participate in our Comoclub Member Programme where you can earn Comocredits and enjoy a suite of lifestyle privileges.

If you face any difficulties with the checkout process, please contact Customer Service at customerservice@shopbycomo.com and we will guide you through your purchase. 

 

SHIPPING 

How much are the delivery fees?
Please visit our Shipping page for more details. 

Does Shop by COMO ship to P.O. boxes or freight forwarding addresses?
We do not deliver to P.O boxes or freight forwarding addresses. 

Can I ship one order to multiple addresses?
We are unable to ship a single order to multiple addresses.

Do I need to sign for my parcel?
For your protection, a personal signature is required for all shipments.

 

DUTIES AND TAXES

Are duties and taxes included in my order total?
Duties and taxes are calculated at the checkout page.

How much duties and taxes do I pay?

  • For shipments to Singapore: You will be charged a 9% GST based on the item price minus discounts.

  • For international shipments: Duties and taxes are calculated after discounts are applied. Taxes are calculated based on the item price, minus discounts, plus duties.

Are duties and taxes refundable?

  • Singapore Orders: GST is refundable on authorised returns.

  • International Orders: Duties and taxes are non-refundable.

 

ORDER CHANGES, TRACKING, AND CANCELLATIONS

Can I change or cancel my order after I submitted it?
We can only accept changes up to the time your order has been released for shipment. Once your order is being processed, we are unable to make any change.

You may make the following changes to your order:

  • Change of shipping address 
  • Change of shipping method

Please contact Customer Service at customerservice@shopbycomo.com, available Monday through Friday, from 10am to 5pm GMT+8, to request a change, at which time you will be informed of the eligibility of the request.

How do I track my order?
Delivery tracking link will be sent to your email address.

How do I see my order history?
You must have a registered account to view your previous orders. Sign in to your account to view your order history.


PAYMENT AND SECURITY

What payment methods does Shop by COMO accept?
Payments can be made using Visa, MasterCard, American Express, JCB, and UnionPay. Availability may vary depending on the country. Your credit card will be charged once your order has shipped.

What payment currencies are available on the Shop by COMO website?
We accept multiple currencies. Please select your preferred currency at the top right hand of the website.

Does Shop by COMO retain my credit card information?
Please note, for your security, we do not store your credit card information on our website. You will be prompted to enter your credit card details with each purchase.